Dear Valued Customer,

This letter is to inform you that Correct Solutions is closely monitoring developments regarding the outbreak of the novel 2019 Coronavirus (COVID-19). We are taking this outbreak seriously and following the guidance of CDC protocols in our offices.

Due to the increased call volume to our call center, and also the suspension of facility lobby deposit kiosks, we recommend you utilize one of these deposit options:

Website

Visit www.CSGPay.com to make a deposit to a phone account and/or commissary account.

Mobile App

In your mobile device app store, search “Correct Solutions Deposit” to download and install the mobile app.

Automated Phone IVR

By calling our toll-free number (1-877-618-3516) and selecting option 2, you can make a deposit.

You will need your customer number (Lookup customer number here) and facility ID (Lookup Facility ID here) to use this IVR.

Thank you for your patience through this time.

If you have a complaint or would like to request a refund, first contact the Correct Solutions Call Center by phone, 1-877-618-3516 (toll free), or by email, contact@csgpay.com.

If you are a Texas resident and still have an unresolved complaint regarding the Correct Solutions’s money transmission or currency exchange activity, please direct your complaint to: Texas Department of Banking, 2601 North Lamar Boulevard, Austin, Texas 78705, 1-877-276-5554 (toll free), www.dob.texas.gov.

NMLS ID 1463796

If you have a complaint or would like to request a refund, first contact the Correct Solutions Call Center by phone, 1-877-618-3516 (toll free), or by email, contact@csgpay.com.

If you are a Colorado resident and still have an unresolved complaint regarding the Correct Solutions’ phone services, please direct your complaint to the Colorado Public Utilities Commission (PUC) by clicking the following links:

• https://puc.colorado.gov
• https://puc.colorado.gov/inmate-communication-services